ServicesHubServicesHub

Privacy Policy

Last Updated: February 4, 2026

1. Introduction

Welcome to ServiceHub ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (AutoCustomer, AutoAdmin, AutoTowTruck) and websites (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, profile photo
  • Vehicle Information: Make, model, year, VIN, mileage, photos, maintenance history
  • Workshop Information: Business name, address, contact details, services offered, operating hours
  • Location Data: Your location when using location-based features (finding nearby workshops, tow truck services)
  • Payment Information: Subscription payment details processed through third-party payment providers
  • Communications: Messages sent through our platform, support requests, feedback

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: App features used, time spent, interaction patterns
  • Log Data: IP address, browser type, access times, pages viewed
  • Analytics: App performance, crashes, errors (via Firebase Analytics and Crashlytics)

3. How We Use Your Information

  • Provide Services: Create and manage your account, enable communication between customers and workshops
  • Improve Services: Analyze usage patterns, fix bugs, develop new features
  • Communications: Send appointment reminders, maintenance notifications, service updates
  • Safety & Security: Prevent fraud, enforce terms, protect user safety
  • Legal Compliance: Comply with applicable laws and regulations
  • Marketing: Send promotional materials (with your consent, where required)

4. Information Sharing and Disclosure

We share your information in the following circumstances:

  • With Workshops: When you book appointments or request services, relevant information is shared with the workshop
  • With Service Providers: Third-party services that help us operate (Firebase, payment processors, analytics)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • With Your Consent: When you explicitly agree to share information

We do NOT:

  • Sell your personal information to third parties
  • Share your information for third-party marketing without consent
  • Use your data for purposes incompatible with this policy

5. Third-Party Services

Our Services use the following third-party services, each with their own privacy policies:

  • Firebase (Google): Authentication, database, storage, analytics, crash reporting, push notifications
  • Payment Processors: For subscription and payment processing
  • Map Services: For location-based features

We recommend reviewing the privacy policies of these third-party services.

6. Data Retention

We retain your information for as long as necessary to provide Services and comply with legal obligations:

  • Active Accounts: Data retained while your account is active
  • Deleted Accounts: Most data deleted within 30 days; some data retained for legal/business purposes (e.g., transaction records)
  • Legal Requirements: Some data may be retained longer to comply with legal obligations

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct your information through app settings
  • Deletion: Request deletion of your account and associated data
  • Data Portability: Receive your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications
  • Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at privacy@servicehub.app or use the in-app data deletion feature.

8. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption in transit (HTTPS/TLS) and at rest
  • Firebase Security Rules to restrict data access
  • Regular security audits and monitoring
  • Secure authentication mechanisms

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Push Notifications

We use Firebase Cloud Messaging to send push notifications. You can disable notifications in your device settings or app preferences at any time.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us:

14. Regional Specific Rights

For EEA/UK Users (GDPR)

Under GDPR, you have additional rights including the right to lodge a complaint with your local data protection authority.

For California Users (CCPA)

California residents have specific rights under CCPA, including the right to know what personal information is collected, the right to delete, and the right to opt-out of sale (note: we do not sell personal information).